Citizens Gas

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Let’s Chat

Why a chat forum?At Citizens Gas, we want you to be comfortable with your choice of natural gas. That’s why we set up a live webcast this winter to give you a chance to ask our CEO, Carey Lykins any question about your natural gas service. We’d like to give special thanks to all those who participated, and a reminder that even though the live chats are over, you can still submit questions and receive answers here on this site. You can also take a look at a number of archived answers about costs, conservation and safety from the live chat by clicking on the questions below. So even though the live chats are over, you can still keep the conversation going.

FAQ archive

• Introduction to Let's Chat. • How can I keep my family and home safe? • NG prices high, yet claims cheap future? • Why is the cost of NG so high? • What assistance is available? • Future of gas prices? • Delivery charge? Go get our own gas? • What can I do to lower my gas bill? • How much does CG spend on advertising? • Do you offer an energy audit? • How does Budget Billing work? • Best thermostat program settings for gas? • Lowest thermostat temp? • How is CG "going green"? • Why do you need my SSN? • Other weatherproofing? • Drawbacks to NG cars? • Duke Energy pricing? • Westfield Gas prices? • Do tankless gas water heaters save gas? • New heat system before 10/1, no rebate? • Homes lose more than 3 degrees per hr? • CG: "Natural Monopoly" or competitive? • ID Card or Driver's License to start accnt? • Plastic on inside or outside of windows? • Who can check for carbon monoxide? • CG programs to help those struggling? • Heat loss of wood burning fireplace? • CNG cars impact on gas supply for heat? • How much CG gas is from Indiana? • How does CG discourage wasteful uses? • Reasoning behind early reads on meters? • Gasoline below $3 but natural gas rising? • What of the profit and stock of CG? • Difficult financial times: Is CG ok? • Why did you close the drive-thru? • I'm building a house: electric or gas heat? • Natural Gas vehicles? • What is a hybrid furnace? • If a 30% increase, will budget pay go up? • Detector best for home heating safety? • What exactly is a public charitable trust? • What does CG do for the community? • Alternate forms of energy? • Do you own other utilities besides gas? • Extension on paying the budget plan? • Plans for the Indianapolis Coke facility? • Pay for winter in the spring and summer? • How can I get help on the phone? • What about off-shore drilling? • First Chat Closing Remarks